good11 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how good11 ("good11", "we", "us", "our"), the operator of the online casino and sports betting platform available at good11.bio, collects, uses, stores, shares, and protects personal data relating to individuals who visit or use the good11 platform ("you", "your", "User").

good11 is committed to responsible data stewardship. We collect only the personal data necessary to provide our services, fulfil our legal and regulatory obligations, and protect the integrity of our platform. We do not sell personal data to third parties for their own marketing purposes.

By accessing or using the good11 platform — including registering an account, making a deposit, placing a bet, or playing any casino game — you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

2. Data We Collect

good11 collects personal data from you in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a good11 account, we collect the information you provide in the registration form, including:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address (city, district, and country)
• Username and password (password is stored in hashed form and is never visible to good11 staff)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and collect copies of the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence)
• Payment method documentation (screenshots of bKash, Nagad, or Rocket account details to confirm ownership)

2.3 Financial Transaction Data

We record all financial transactions conducted on the good11 platform, including:

• Deposit amounts, dates, and payment method identifiers (e.g., bKash wallet number, Nagad account, Rocket account, Visa/Mastercard last four digits)
• Withdrawal requests, amounts, and processing status
• Account balance history
• Bonus credits and wagering activity records

2.4 Betting & Gaming Activity Data

We maintain detailed records of your activity on the good11 platform, including:

• Sports bets placed (market, selection, stake, odds, outcome)
• Casino game sessions (game title, provider, bet amounts, results, duration)
• Bonus offers accepted and wagering requirement progress
• Self-exclusion and responsible gaming tool settings

2.5 Technical & Device Data

When you access the good11 platform, our servers and analytics systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages viewed, links clicked, and navigation path through the platform
• Referral source (the URL from which you arrived at good11.bio)

2.6 Communications Data

If you contact good11 customer support by email, we retain a record of that correspondence, including the content of your message, your contact details, and our response. Support tickets are retained for a minimum of two years for quality assurance and dispute resolution purposes.

3. How We Use Your Data

good11 uses personal data for the following purposes:

• Account Management: To create, maintain, and administer your good11 account, process your registration, and verify your identity through KYC procedures.
• Service Delivery: To process deposits and withdrawals, settle bets, credit bonus funds, and provide access to all casino and sports betting products available on the good11 platform.
• Legal & Regulatory Compliance: To fulfil our anti-money laundering (AML) and counter-terrorist financing (CTF) obligations, verify player age (18+), and maintain records required by applicable law.
• Fraud Prevention & Platform Security: To detect and prevent fraudulent activity, identify and block duplicate accounts, and protect the integrity of the good11 platform and its player community.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, enforce deposit limits and self-exclusion periods requested by players, and comply with responsible gaming best practices.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support team's responses.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the functionality, layout, and content of good11.bio.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email, where you have given your express consent to receive such communications. You may withdraw consent at any time by contacting [email protected].

4. Legal Basis for Processing

good11 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, financial transactions, and betting activity is necessary to perform our contractual obligations to you under the good11 Terms & Conditions.
• Legal Obligation: KYC verification, AML record-keeping, and age verification are required by applicable law and cannot be waived.
• Legitimate Interests: Fraud prevention, platform security monitoring, and aggregated analytics are conducted on the basis of good11's legitimate interests in operating a secure and commercially viable platform, provided those interests are not overridden by your privacy rights.
• Consent: Marketing communications and non-essential cookies are processed only where you have given your express, freely withdrawable consent.

5. Data Sharing & Disclosure

good11 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the limited circumstances described below:

5.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each payment partner processes your data in accordance with their own privacy policies and applicable financial regulations.

5.2 Game Providers

Casino games on good11 are supplied by third-party providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. When you play a game supplied by one of these providers, a unique player identifier and session token is shared with the relevant provider's game server to enable play. Game providers do not receive your full name, address, or payment details.

5.3 Identity Verification Services

good11 may use third-party KYC verification services to authenticate identity documents submitted during account verification. These services receive the document images and data necessary to perform the verification check only. Verification providers are contractually required to maintain the confidentiality of all submitted data.

5.4 Legal & Regulatory Disclosure

good11 will disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law, or where such disclosure is necessary to protect good11's legal rights, prevent fraud, or respond to a valid legal process. We will notify you of any such disclosure where permitted by law to do so.

5.5 Business Transfers

In the event that good11 or any of its assets are acquired, merged with, or transferred to another entity, your personal data may form part of the transferred assets. You will be notified of any such change of ownership and given the opportunity to request deletion of your data before the transfer takes effect, subject to applicable legal obligations.

6. Cookies & Tracking Technologies

good11 uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in to your good11 account and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the good11 platform. This data helps us improve page layouts, identify technical errors, and optimise the user experience. These cookies are activated only with your consent.
• Functional Cookies: Used to remember your preferences, such as language settings and previously selected payment methods, to provide a more personalised experience. These cookies are activated only with your consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the good11 platform.

7. Data Retention

good11 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual.

8. Data Security

good11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and good11's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to the good11 Login page, deposit and withdrawal flows, and all other pages on good11.bio.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. good11 staff cannot view your password at any time. If you forget your password, it must be reset — it cannot be retrieved.
• Access Controls: Access to personal data within good11's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Secure Infrastructure: good11's platform is hosted on infrastructure that is protected by firewalls, intrusion detection systems, and regular independent security assessments.
• Fraud Detection: Automated systems monitor account activity in real time for patterns consistent with fraud, account takeover, or money laundering. Suspicious activity triggers an immediate manual review.

9. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data good11 holds about you:

• Right of Access: You may request a copy of the personal data good11 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You may update certain account details directly from your account settings page.
• Right to Erasure: You may request the deletion of your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the processing is unlawful. Note that good11 may be required to retain certain data to fulfil legal obligations even after an erasure request.
• Right to Restriction: You may request that good11 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its use for a particular purpose.
• Right to Data Portability: You may request that good11 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your personal data where good11 relies on legitimate interests as the legal basis, unless good11 can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". good11 will respond to your request within 30 days of receipt. We may request proof of identity before processing your request to protect against unauthorised disclosure.

10. Children's Privacy

The good11 platform is strictly for adults aged 18 years and above. good11 does not knowingly collect, process, or store personal data relating to individuals under the age of 18. If you are under 18, you must not attempt to register an account or use the good11 platform in any capacity.

All registration attempts are subject to age verification as part of the KYC process. Where good11 discovers, or has reasonable grounds to suspect, that a registered account belongs to an individual under the age of 18, the account will be immediately suspended, all bets placed will be voided, all deposits will be returned to the original payment method, and any winnings will be forfeited.

If you are a parent or guardian and believe that a minor in your care has accessed the good11 platform, please contact [email protected] immediately so that we can take appropriate action. We strongly recommend the use of parental control software to restrict access to gambling websites in households where minors reside.

11. Third-Party Services

good11.bio may contain links to third-party websites or integrate third-party services (such as game provider interfaces from Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, or Spribe). This Privacy Policy applies only to personal data processed by good11 in connection with good11.bio. Once you navigate away from good11.bio to a third-party site, or when a third-party game interface loads within the platform, that third party's own privacy policy governs the processing of your data. good11 is not responsible for the privacy practices of third-party websites or service providers.

Payment partners including bKash, Nagad, Rocket, and Upay operate their own data processing systems and are subject to their own regulatory obligations under applicable Bangladeshi financial law. Please refer to each payment partner's privacy documentation for details of how they handle your financial data.

12. International Data Transfers

good11 operates as an internationally licensed offshore platform. As a consequence, personal data collected from players based in Bangladesh may be transferred to and processed on servers located outside Bangladesh. good11 takes steps to ensure that any such international transfers are made with appropriate safeguards in place, including contractual protections with data processors that are consistent with internationally recognised data protection standards.

By using the good11 platform, you acknowledge and consent to the transfer of your personal data to servers and systems that may be located outside your country of residence, and to the processing of your data in those locations in accordance with this Privacy Policy.

13. Changes to This Policy

good11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where material changes are made, good11 will notify registered players by email and by displaying a prominent notice on good11.bio prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version was last updated. Your continued use of the good11 platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.

The most current version of this Privacy Policy is always accessible at good11.bio/privacy-policy.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 9, please contact the good11 data team using the following details:

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request"
• Response Time: good11 aims to respond to all privacy-related enquiries within one business day during Bangladesh Standard Time (BST, UTC+6) business hours, and to formal data rights requests within 30 calendar days.
• Language: All privacy-related correspondence is handled in English.