Gambling should be enjoyable, entertaining, and always within your control. good11 is committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming experience safe, balanced, and free from harm.
At good11, we believe that responsible gaming is not a compliance checkbox — it is a core part of who we are as a platform. We built good11 to be Bangladesh's most trusted online casino and sports betting destination, and that trust depends entirely on our players feeling safe, informed, and empowered at every stage of their experience.
The vast majority of our players enjoy good11 as a form of entertainment — placing a bet on a Bangladesh Tigers cricket match, spinning the reels on a premium slot game, or joining a live casino table — without ever experiencing any negative effects. However, we recognise that for a small number of individuals, gambling can become problematic. It is precisely for those players that the tools, resources, and support systems described on this page exist.
Responsible gaming at good11 operates on three principles: prevention (stopping problems before they start through education and proactive limit-setting tools), intervention (identifying at-risk behaviour early and making it easy to pause or restrict play), and support (connecting players who need help with the right resources quickly and without judgement).
Every account on good11 has access to a full suite of responsible gaming tools at no cost and with no waiting period. You do not need to be in crisis to use them — many of our most engaged players set deposit limits and session reminders simply as a matter of good financial discipline. We encourage all players to explore these tools and use them proactively.
Important Notice: Gambling is not a reliable way to make money. Never bet more than you can comfortably afford to lose. If gambling is affecting your finances, relationships, or mental health, please use the self-exclusion tool or contact our support team immediately at [email protected].
good11 is strictly an 18+ platform. Age verification is mandatory for all accounts. Any account found to belong to a player under the age of 18 will be immediately closed, all bets voided, and all deposits returned to the original payment method.
If you feel that gambling is becoming a problem for you or someone close to you, our support team is available around the clock. Reach out immediately — there is no judgement, only assistance.
Send an email to our responsible gaming team and include "Responsible Gaming Request" in the subject line. We treat these requests with priority response.
Contact Email:
[email protected]Subject line: "Responsible Gaming Request"
Response time: Priority — within 1 business day (BST, UTC+6)
These tools are available to every registered good11 player instantly, free of charge, and without requiring any explanation or justification.
Set a daily, weekly, or monthly cap on how much you can deposit into your good11 account. Once your limit is reached, the platform will not accept further deposits until the period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period.
Define a maximum session length so that good11 automatically notifies you — and optionally logs you out — once your chosen play time has elapsed. Session reminders help maintain awareness of how long you have been active on the platform.
Take a short break from good11 for a defined period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and you will not be able to log in, deposit, or place bets. The suspension lifts automatically at the end of the chosen period.
Request a longer-term self-exclusion for a minimum period of 6 months, or permanently close your account. During self-exclusion, your account is locked and you will be removed from all marketing communications. To request self-exclusion, contact [email protected] with the subject "Responsible Gaming Request".
Set a ceiling on the maximum net loss you are willing to accept within a given time period. Once your loss limit is reached for the day, week, or month, you will not be able to place further bets until the period resets. This prevents chasing losses beyond your personal comfort threshold.
Enable on-screen reality check notifications that appear at regular intervals during your session — every 30, 60, or 90 minutes. Each reminder displays a summary of your session duration, total bets placed, and net result, giving you a factual snapshot of your activity before you continue.
Activating any responsible gaming tool on good11 takes less than two minutes. Follow the steps below or contact our support team for assistance.
Visit good11.bio and log in using your registered email address and password. All responsible gaming tools are accessible from your account settings dashboard after login. If you have difficulty accessing your account, contact [email protected] for assistance.
Once logged in, click on your account profile icon in the top-right corner of the screen and select "Responsible Gaming" or "Account Settings" from the dropdown menu. All limit and exclusion tools are grouped in this section for easy access.
Choose from Deposit Limits, Session Time Limits, Loss Limits, Reality Check Reminders, Time-Out (Cool-Off), or Self-Exclusion. Each tool includes a brief plain-English description of what it does and how it works before you activate it.
Enter the specific value or duration you wish to apply — for example, a daily deposit limit of ৳5,000, a weekly session limit of 10 hours, or a time-out duration of 7 days. Review your selection carefully before confirming.
Confirm your selection. Restrictions and limit reductions take effect immediately. Limit increases and tool deactivations are subject to a mandatory 7-day reflection period to protect your wellbeing. You will receive an email confirmation of any change made to your responsible gaming settings.
If you wish to self-exclude for 6 months or permanently close your account, email [email protected] with the subject line "Responsible Gaming Request". Our team will process your request within one business day and confirm closure by email. No pressure, no questions — your wellbeing comes first.
Limit reductions take effect instantly — no delay.
Limit increases require a 7-day cooling-off period before activation.
Time-out periods cannot be shortened once activated — they run their full duration.
Self-exclusion is irrevocable for the minimum 6-month period. Permanent closures cannot be reversed.
During any exclusion or time-out, good11 will not send any promotional or bonus emails to the affected account.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following behaviours may indicate that your relationship with gambling needs attention. If you identify with one or more of these signs, we strongly encourage you to use good11's responsible gaming tools or reach out for support.
Betting Beyond Your Means: Spending more on gambling than you can comfortably afford, or using money set aside for essential expenses such as rent, food, or utility bills to fund gambling activity.
Chasing Losses: Placing larger or more frequent bets in an attempt to recover money lost in previous sessions, rather than accepting losses as part of the game.
Losing Track of Time: Regularly spending more time gambling than you intended, or finding that gambling sessions frequently run much longer than planned.
Neglecting Relationships: Gambling interfering with time spent with family or friends in Dhaka, Chittagong, Sylhet, or elsewhere, or causing arguments about money and time.
Emotional Dependency: Gambling primarily to escape stress, anxiety, depression, or boredom, rather than for entertainment — or feeling irritable, restless, or upset when unable to gamble.
Concealing Gambling Activity: Hiding the amount of time or money spent on gambling from family members, friends, or colleagues, or feeling ashamed about your gambling behaviour.
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Take a moment to consider the following questions. If you answer "yes" to two or more, we recommend using good11's self-exclusion or time-out tools and considering speaking with a professional support service.
If you answered yes to two or more questions, please contact our support team at [email protected] with the subject "Responsible Gaming Request". We are here to help — not to judge.
good11's internal tools are only part of the picture. If you feel that you need professional support beyond what good11 can offer, we encourage you to reach out to the following types of organisations. Speaking to a professional is a sign of strength, not weakness.
If gambling-related stress, anxiety, or depression is affecting your daily life, consider speaking with a licensed mental health professional or counsellor. In Bangladesh, mental health support is available through government hospitals in Dhaka, Chittagong, Sylhet, and other major cities, as well as through private clinics.
You do not need to mention gambling specifically — any qualified counsellor can help you develop strategies to manage stress and emotional wellbeing.
Talking to others who have experienced similar challenges with gambling can be profoundly helpful. Peer support groups — whether in person or online — provide a safe, non-judgmental space to share experiences, receive encouragement, and develop coping strategies alongside others who understand what you are going through.
Ask your doctor or a local health service for information about support groups available in your area.
If gambling has created financial difficulties, a qualified financial counsellor can help you assess your situation, create a realistic budget, manage debt, and build a plan to regain financial stability. Many banks in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, and City Bank — offer access to financial advisory services for customers experiencing hardship.
Problem gambling affects not just the individual but also their family and loved ones. If a family member's gambling is causing concern, speaking with a family therapist or relationship counsellor can help navigate the situation constructively. Open, honest communication within the family unit is one of the most powerful tools for recovery.
Our dedicated responsible gaming team is available every day during Bangladesh Standard Time (BST, UTC+6) business hours. Email us at [email protected] with the subject "Responsible Gaming Request" for priority handling. We can activate self-exclusion, apply deposit limits, arrange account closure, or simply provide guidance on the tools available to you.
[email protected]Understanding the mathematics of gambling — including house edge, return-to-player (RTP) rates, and probability — can help players maintain realistic expectations. good11 provides game-specific RTP information on individual game pages. We encourage all players to take time to understand how games work before wagering real money.
Remember: all casino games are designed with a built-in house edge. There is no strategy that guarantees a profit over the long term.
good11 does not permit anyone under the age of 18 to register an account, deposit funds, or participate in any betting or gaming activity on the platform. This policy is absolute and without exception.
All new accounts are subject to mandatory age verification as part of the KYC (Know Your Customer) process. Players may be required to submit a valid government-issued photo ID — such as a National Identity Card, passport, or driver's licence — to confirm they are 18 years of age or older before their account is fully activated.
If good11 has reasonable grounds to believe that an account holder is under the age of 18, the account will be immediately suspended pending investigation. If the suspicion is confirmed, the account will be permanently closed, all bets placed will be voided, and all deposits will be returned to the original payment source. Any winnings accumulated while the player was underage will be forfeited in full.
If you are a parent or guardian and believe that a minor has accessed good11, contact us immediately at [email protected]. We strongly recommend that all households where minors reside install parental control software to restrict access to online gambling platforms.
good11 offers hundreds of cricket betting markets, live casino tables, and premium slot games — all designed to entertain. Set your limits, play within your means, and enjoy the experience.
Players must be 18 years or older. Gambling involves risk. Never bet more than you can afford to lose.