These Terms & Conditions govern your use of the good11 platform and all services offered under the good11.bio domain. Please read this document carefully before registering an account or placing any bets. By accessing the platform, you confirm that you have read, understood, and agreed to these terms in full.
These Terms and Conditions (hereinafter "Terms", "Agreement") constitute a legally binding agreement between you (hereinafter "Player", "User", "you") and good11 (hereinafter "good11", "the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at good11.bio.
By accessing, registering on, or using any part of the good11 platform — including the good11 Casino, the sports betting section, the slots lobby, or any other service provided under the good11.bio domain — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with good11's Privacy Policy and Responsible Gaming policy, which are incorporated herein by reference.
If you do not agree with any part of these Terms, you must immediately cease using the good11 platform and close your account.
Important: good11 operates as an internationally licensed offshore platform. Online gambling may be subject to legal restrictions in your jurisdiction. It is your sole responsibility to determine whether accessing and using good11 is lawful in the location from which you access the platform. good11 makes no representation that its services are appropriate or available in all jurisdictions.
These Terms are written in English and shall be interpreted in accordance with their plain English meaning. In the event of any conflict between a translated version and the English version, the English version shall prevail.
Access to and use of the good11 platform is strictly restricted to individuals who satisfy all of the following eligibility criteria:
Age Verification: good11 employs mandatory Know Your Customer (KYC) verification procedures. Before processing a first withdrawal, you will be required to submit valid government-issued identification confirming your date of birth and identity. good11 reserves the right to suspend your account and withhold funds pending satisfactory completion of KYC at any time. Provision of false, misleading, or fraudulent documentation will result in immediate permanent account closure and forfeiture of any funds held.
good11 reserves the right to perform age and identity verification checks at any point during your use of the platform, including at the time of registration, prior to withdrawal, and on a periodic ongoing basis. Refusal to complete verification will result in account suspension.
To access the full features of the good11 platform, including placing bets and making deposits, you must register a personal account via the good11 Login page. The following conditions apply to account registration and maintenance:
Each individual may hold only one registered account on the good11 platform. Opening duplicate, secondary, or multiple accounts by the same individual — whether using different email addresses, payment methods, or device identifiers — is strictly prohibited. good11 reserves the right to close all duplicate accounts, void any bets placed from duplicate accounts, and confiscate any balances or winnings associated with them.
You must provide accurate, current, and complete information at the time of registration and maintain the accuracy of that information throughout your use of the platform. This includes your full legal name, date of birth, residential address, and contact details. good11 is not responsible for any losses or delays arising from inaccurate account information provided by you.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. good11 will not be liable for any losses resulting from unauthorised access to your account where you have failed to maintain the security of your credentials. You must notify good11 immediately at [email protected] if you suspect any unauthorised access to or use of your account.
Account balances on good11 are held in Bangladeshi Taka (BDT). All deposits, wagers, winnings, and withdrawals are processed in BDT. good11 does not guarantee any specific exchange rate or conversion for players depositing in currencies other than BDT.
good11 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. good11 reserves the right to add or remove accepted payment methods at any time without prior notice.
The minimum deposit on the good11 platform is ৳500. Deposits below this threshold will not be credited to your account. good11 does not charge a deposit fee; however, your payment provider may apply their own transaction charges, for which good11 accepts no responsibility.
Deposits via bKash, Nagad, Rocket, and Upay are credited to your good11 account balance in real time under normal operating conditions. Bank card and bank transfer deposits may take up to 24 hours to process depending on your financial institution. good11 is not liable for delays caused by third-party payment processors.
Withdrawal requests are subject to the following conditions:
All funds deposited with good11 must be used for wagering purposes. good11 reserves the right to deduct a processing fee on withdrawals of funds that have not been subject to any wagering activity ("bonus abuse" or "money laundering through deposit/withdrawal cycling"). The applicable fee will be communicated to the player prior to withdrawal processing in such cases.
All account balances, transactions, and payouts on good11 are denominated in Bangladeshi Taka (BDT), displayed using the ৳ symbol. Players are responsible for any currency conversion costs incurred through their payment provider.
good11 may from time to time offer bonuses, free bets, cashback offers, reload promotions, and other promotional incentives to eligible players. All bonuses and promotions are subject to the specific terms and conditions published alongside each offer, which form part of these Terms. In the event of any conflict between a specific bonus term and these general Terms, the specific bonus term shall prevail in respect of that bonus only.
Bonuses are subject to wagering requirements as specified in the individual bonus terms. Until wagering requirements are met, bonus funds and any winnings generated from bonus funds cannot be withdrawn. good11 reserves the right to void any withdrawal request that includes bonus-derived winnings where the applicable wagering requirement has not been satisfied.
The following general rules apply to all sports betting activity on the good11 platform. Sport-specific rules are published in the relevant betting sections of the platform and are incorporated herein by reference.
The good11 Casino offers a selection of live dealer games, slots, and other casino products supplied by third-party game providers including Evolution Gaming, Pragmatic Play Live, Ezugi, NetEnt, Microgaming, and Spribe. The following conditions apply to all casino game activity:
The following conduct is strictly prohibited on the good11 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of account balances, and where applicable, reporting to relevant authorities:
good11 reserves the right to suspend or close any player account at any time, with or without prior notice, for any of the following reasons:
Where an account is suspended pending investigation, good11 will retain any funds in the account until the investigation is concluded. Where a breach is confirmed, good11 reserves the right to forfeit the account balance in full.
You may request the closure of your account at any time by contacting good11 customer support at [email protected]. Before closing your account, all pending bets will be settled according to their normal terms. Any remaining balance at the time of closure will be returned to you via your registered withdrawal method, subject to completion of any outstanding KYC requirements. Self-exclusion requests are processed under the Responsible Gaming policy — see Section 10 below.
good11 is committed to promoting responsible gaming practices among all players on the platform. good11 acknowledges that gambling can be harmful when it becomes compulsive or uncontrolled, and the platform provides the following tools to assist players in managing their gambling activity:
Players who believe that their gambling is becoming problematic are encouraged to visit the good11 Responsible Gaming page for further guidance and access to support resources. For more information, please refer to good11's full Responsible Gaming policy.
18+ Only: good11 is strictly for adults aged 18 and above. If you are under 18, you must not attempt to access or use the platform. Players who suspect that a minor has accessed their account must contact [email protected] immediately.
good11 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at good11.bio/privacy-policy. By accepting these Terms, you also acknowledge and accept the terms of the Privacy Policy.
good11 uses 256-bit SSL encryption to protect all data transmitted between your device and the good11 platform. However, no data transmission over the internet can be guaranteed to be completely secure, and good11 cannot warrant the absolute security of any information you transmit to the platform.
good11 may share your personal data with third parties only where required by law, for the purposes of fraud prevention and KYC verification, or with game providers for the purposes of delivering their services, as further described in the Privacy Policy.
All content on the good11 platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of good11 or its content suppliers and is protected by applicable intellectual property laws. The compilation of all content on the platform is the exclusive property of good11.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the good11 platform for personal, non-commercial purposes only. This licence does not include any resale or commercial use of the platform or its content; any collection and use of product listings, descriptions, or prices; any derivative use of the platform or its content; or any use of data mining, robots, or similar data gathering or extraction tools.
Any unauthorised use of good11's intellectual property terminates the licence granted to you and may constitute a breach of applicable intellectual property law.
To the maximum extent permitted by applicable law, good11 shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of the platform, including but not limited to:
good11's total aggregate liability to you in connection with your use of the platform, whether in contract, tort, or otherwise, shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit good11's liability for fraud, fraudulent misrepresentation, or any other matter that cannot be excluded or limited under applicable law.
good11 reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Where material changes are made, good11 will use reasonable efforts to notify registered players by email or by displaying a prominent notice on the platform prior to the changes taking effect.
Your continued use of the good11 platform following the publication of revised Terms constitutes your acceptance of those revised Terms. If you do not agree with any amendment, you must cease using the platform and may close your account in accordance with Section 9.2 above.
The most current version of these Terms is always accessible at good11.bio/terms-conditions. The effective date displayed at the top of this document indicates when the current version took effect.
If you have any questions, concerns, or complaints regarding these Terms or the operation of the good11 platform, please contact the good11 support team using the following details:
For responsible gaming support requests, including self-exclusion, deposit limit adjustments, and account cooling-off periods, please contact [email protected] with the subject line "Responsible Gaming Request". These requests are treated with priority and will be actioned within 24 hours of receipt.
good11's Terms & Conditions are designed to protect both the platform and its players. Here are the six core areas covered by this agreement.
All good11 players must be 18 or older and pass KYC verification before withdrawing. These requirements protect the platform community and ensure compliance with responsible gaming standards.
All BDT deposits and withdrawals on good11 are governed by clear minimum thresholds and processing time commitments. No hidden fees are charged by good11 on standard transactions via bKash, Nagad, Rocket, or Upay.
good11 uses 256-bit SSL encryption on all pages, including the good11 Login page and the deposit flow. Your personal and financial data is protected to international banking standards at all times.
Every casino game on good11 is supplied by an independently audited provider. RNG systems and live dealer procedures are certified by the respective provider — good11 has no ability to influence game outcomes on behalf of any party.
Deposit limits, session reminders, and self-exclusion are available to every good11 player. These tools are accessible directly from account settings and can be activated at any time without restriction.
Every good11 bonus and promotion carries specific terms that are published alongside the offer. Wagering requirements are stated plainly before any bonus is accepted, so players always know what they are agreeing to.
Now that you have reviewed the Terms & Conditions, explore everything good11 has to offer — from BPL cricket betting to live casino tables and 1,000+ premium slots.
Players must be 18 years or older. Gambling can be addictive — visit our Responsible Gaming page for help and support resources.